Submit Warranty Registration
We’re committed to providing high-quality products that stand the test of time. If you’ve encountered any issues with your purchase that fall under our warranty, we’re here to help. Please register your product for optimal warranty support.
Do You Want to Make a Warranty Claim?
Frequently asked questions
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You can submit a claim by sending an email to our customer service team at service@travelwaygroup.com and providing details about your claim.
It is not mandatory to register your warranty - however registering makes the claims process easier.
Covers defects that result from regular normal use and significantly affect the utility of the bag (i.e. handle rips off or retractable handle doesn’t retract). Regular wear and tear is not covered.
Yes - pending availability.
5-7 business days.
If it is a replacement under warranty then Travelway pays for the shipping to customer
No refunds issued through Travelway. Only the retailers can issue refunds.